All letting agents in England are required to belong to a client money protection scheme when they hold client monies. This scheme provides insurance to landlords and tenants in the event the agent misuses client’s money.

Below guide provides a primer for agents on what they need to do to comply with these regulations, what are the potential penalties for not complying, and which schemes are available.

Changes to ground rent charges

  • What is client money protection

The client money protection regulations require anyone engaging in property work to pay to belong to one of the recognised and approved client money protection schemes where they are holding client money.

This is to insure any money paid by the landlord or tenant, so that if it is stolen by the agent, the landlord is covered.

What are cleaning disputes at the end of a tenancy

  • What is client money

Client money is any money received from a client in the course of business that is held for another person. Rent for example is client money as the money is received in the course of business and held on behalf of the landlord. Similarly, a holding deposit or float funds would also count as client money.

If a security deposit is held in the agent’s account in accordance with an insurance based deposit scheme, this money is not classed as client money.

Who is a good property manager

  • What are the schemes for client money protection

  1. Client Money Protect
  2. Money Shield
  3. Safeagent (previously this was NALS)
  4. UKALA Client Money Protection
  5. Propertymark
  6. RICS Client Money Protection

What is a property redress scheme?

  • What do the schemes require for membership

Each scheme has its own rules and membership and agents will have to comply with the rules of the scheme they choose

Agents may have to;

  • Provide three months of bank statements for your client accounts
  • Ensure that no manager or director of the company has a criminal conviction for a financial crime such as fraud
  • Register each individual franchise with a separate membership even if all franchises use the same account

The agency has to ensure that they familiarise themselves thoroughly with their chosen scheme’s rules for membership and comply with all the requirements of their schemes.

Fair wear and tear guide for landlords

The scheme rules will always require the agents to;

  • Have client money handling procedures in place and appropriate to the business
  • Retain sufficient professional indemnity insurance at all times
  • Hold the client money in a separate client money account that is regulated by the Financial Conduct Authority.
  • It is a legal requirement that the agents’ scheme membership results in a level of compensation that matches the maximum amount of client money held. Failure to do so will mean that the agent is in breach of the regulations and may face penalties.
  • Clients must be informed of the scheme that the agent belongs to; The regulations are very clear on this point and it operates in the same way as the redress scheme requirements.
  • Agents must clearly display on their website a copy of the certificate showing which scheme which they belong to.
  • Agents must display a copy of their certificate of membership in each of their offices in a prominent location that is easily visible to clients i.e. not in the back office but in the window at the front.
  • If a client requests a copy of the certificate, agent must provide this free of charge.

Handling an end of tenancy

These are known as the transparency requirements.

  • If an agent swaps schemes, they must inform their clients.
  • Each scheme must display details of the members in a searchable database on their websites. Alternatively clients may ring the schemes direct.
  • Any local authority may enforce against an agent for breaching the requirements of the regulations.

Handling an end of tenancy

What are the penalties that can be issued for non-compliance

There are two separate penalties that can be issued:

  • Failure to comply with the transparency requirements
  • Failure to belong to a scheme
  • If an agent fails to display their certificate properly or notify their clients when swapping schemes, they can be issued a penalty of up to £5000.
  • If an agent fails to belong to a scheme they can be issued with a penalty of up to £30,000.
  • An agent can only be issued one penalty for each breach at a time but can be penalised again if they fail to address the issues after the notice period expires.

Why do you need a residential tenancy agreement

Please contact Pelin Martin to book a 30-minute complimentary property consultation on +0208 994 7327 –