What are common tenant complaints

What are common tenant complaints

Being a landlord is another job, however attentive you may be, you may not be able to stay on top of it. As a landlord you must ensure you deal with tenant complaints in the right manner. Dealing with tenants’ concerns will help you establish your reputation as a person who cares about the well-being and safety of their tenants. What are most common tenant complaints Lack of repairs and/or maintenance Complaints about maintenance or necessary repairs is very common with rental properties and sometimes there isn’t an easy fix. You must ensure at the start of a tenancy that both parties are aware of their responsibilities. For example; damp issues, mould, issues with electrics, plumbing and safety aspects such as locks on windows and doors, light bulb changing or how to deal with the fire alarm system. Perhaps you can prepare a house guide for your tenant. If a repair has been reported to you by your tenant, it is always good practice to let them know you are aware of their issue and you are working to find a solution as quickly as possible.
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residential tenancy dispute

What are tenancy disputes?

Residential tenancy dispute What are tenancy disputes? Tenancy disputes are the formal method of resolving complications between a landlord and tenant. Tenancy disputes have the potential to be devastating to relationships between tenants and landlords, making the prevention of such an occurrence a necessity. By learning how to successfully avoid disputes, the conditions and communications […]
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how to recover unpaid service charges

How to recover unpaid service charges

The leaseholder is required by the terms of their lease to pay the service charges and ground rent as determined by their lease in advance of the anticipated year’s expenditure. Any non payment will result in a breach of the lease. The landlord or resident management company would be required to collect the service charges and should initially try proactively to seek to get them paid, for example, finding easy ways for payments to be made, i.e. direct debit or making a concession as long as a precedent is not set. Many leases allow late payment interest fees to be charged by the landlord where leaseholders breach their lease by late payment. If you are a Residents Management Company, a Managing Agent or even a Landlord, then statistically, service charge arrears are the main causes of disputes between freeholders and leaseholders. A service charge is the cost of providing services for a property which usually contains multiple dwellings. In the vast number of cases these charges are 'fair and reasonable' and expected by the leaseholder and usually include some or all of the following: General maintenance. Building Insurance. Security, heating, cleaning and lighting of shared areas. Repairs Landscaping and general gardening. Provision and servicing of lifts. Management Costs. Reserve fund contributions.
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flat rent bills included

How to exercise right to manage

How to qualify for Right to Manage In order to qualify for the, the premises must be a self-contained building or part of a building, with or without appurtenant property; contain two or more flats held by qualifying tenants (e.g. those with leases originally granted for more than 21 years); and have no less than […]
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how to evict a tenant for non payment of rent

Evicting a tenant and recovering the rent

How to evict a tenant for non payment of rent Evicting a tenant can be very difficult. Discover how to do it, recovering the rent and which factors to take into consideration. If the tenant does not leave on or before the possession date, you can instruct a High Court Enforcement Officer to start the enforcement […]
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