An incorrect service charge demand is one of the most common reasons why leaseholders do not pay their service charge contribution. So here are some tips on issuing a service charge demand.

Read and understand the lease

The first step is to check the lease. This is the legal contract that exists between landlord and leaseholder. The lease will set out (in varying levels of detail) the who, when, what, where, and how you should be making your service charge demands.

Also, the lease will dictate the format of the service charge and will usually prescribe the dates of the service charge period, and how often payments should be made – annually, half-yearly, quarterly, in advance or in arrears.

The lease may state that demands are to be served by first class post or recorded delivery, along with explanation of how the demands are to be addressed.

Get it wrong and you need to be prepared for leaseholders to use it as a valid defence for non-payment. It is important to read your leases.

If you strictly follow the lease and statute/legislation then the demand will be deemed correctly served, and the leaseholder will be contractually liable to pay their service charge.

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Ensure to put it in writing

You must put the service charge demand in writing and, under Section 47 and 48 of the Landlord and Tenant Act 1987, the written demand must include the name and address – in England and Wales – for the landlord and where notices may be served on him by the tenant.

Under Section 30 of the Landlord and Tenant Act 1985, a landlord “includes any person who has the right to enforce payment of a service charge.” This will include RTMs if they are responsible under the lease for collecting service charges.

If a landlord uses a managing agent, the service charge demand must carry the landlord’s name and address and not that of the managing agent.

This crucial point was highlighted in a previous case, where the landlord was unable to recover substantial service charge monies because the address on the demands was ‘care of’ the managing agent, rather than being the address of the landlord.

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Include the Summary of Rights and Obligations for service charges and administration charges

In England since 1 October 2007, and in Wales since 30 November 2007, it has been mandatory to include a Summary of Rights and Obligations with every service charge demand. Section 21B of the Landlord and Tenant Act 1985 states that this document must be legibly printed or typewritten. It also states you must use a minimum font size of 10 pts. A faded photocopy may not be sufficient.

Additionally, in Wales, it is mandatory to include a Summary of Rights and Obligations in both Welsh and English with every service charge demand.

If you issue a service charge document without the summary, the leaseholder can lawfully withhold payment.

If your demand includes administration charges, it is mandatory to include the relevant Summary of Rights and Obligations. This is true for all charges. And it set out by Section 158 of the Commonhold and Leasehold Reform Act 2002.

Top tip: There is one set of Rights & Obligations for service charges and one set of Rights & Obligations for administration charges. We recommend printing them as a double-sided document so you don’t make the mistake of including the wrong summary.

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Serve the demand within the 18-month timeframe

Section 20B of the Landlord and Tenant Act 1985 states that you must make service charge demands within 18 months of incurring the expense. If you miss the 18-month deadline you won’t be able to recover the costs through the service charge. This is true unless you had issued a notice during the 18 months. In that notice, you should explain which costs you incurred and that you require the leaseholder’s contribution.

In summary, to avoid falling foul of the ‘incorrect service charge demand’ excuse, you should:

  1. Issue the demand in accordance with the lease
  2. Put it in writing, with the landlord’s address in England and Wales
  3. Include the Summary of Rights and Obligations
  4. Serve the demand within the 18-month time limit

When should I issue the service charge demand?

We recommend that you issue the service charge demand 21 days before payment is due.

14 to 21 days after the payment due date, any slow payers will receive a reminder. This should set out any penalties that leaseholders will incur for further delays in payment.

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Is the demand reaching the leaseholder?

Not a legal point as such, but one that is particularly pertinent if you manage blocks with buy-to-let properties. Incorrect demands are a regular reason for non-payment. However, the most common reason for a leaseholder not paying service charge comes down to them not receiving the demand.

Make sure you have a system in place for keeping track of leaseholder contact details (including email). That way you can ensure the service charge demand reaches them.

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How to correct an error on a service charge demand?

It is far cheaper and quicker to get your service charge demands right in the first place than correcting it.

If you have any questions on property or block management, please contact Pelin Martin to book a 30-minute complimentary property consultation on +0208 994 7327 –