Being a property manager is very demanding. Owners, tenants, contractors, colleagues … someone is always trying to get a hold of you. You also need to possess many different skills to balance everyday tasks and responsibilities. Being a property manager can also be very rewarding if you are able to put in place boundaries and can work towards deadlines – and stay calm.
We have prepared a short list to guide you on your path to successfully manage your property portfolio and learn how to be the best property manager.
Know Your Properties Inside and Out
It’s important to be knowledgeable about each specific property you manage in order to answer any questions tenants may ask.
Get to know the property to learn about any unique qualities or quirks about it. This helps you provide more information to the tenants, shows you have actually been to the property, and saves you time by not having to read notes each time.
Be Dependable, available and reliable
Being a dependable person is extremely beneficial to be a successful property manager.
It’s important to respond to phone calls and e-mails in a timely manner. If you are managing numerous properties you will be very busy, but being available when owners and/or tenants need to speak with you is essential. This builds trust within your business relationship and makes your client feel confident that they can rely on you.
You certainly have a life outside of work and ensure tenants are aware not to contact you outside office hours unless it is an emergency. As long as they have your e-mail address and you are available as much as possible during regular business hours, that is enough.
Time management and organization are also a huge part of being dependable. Don’t spread yourself too thin. Make sure you schedule meetings accordingly in order to meet your clients’ needs.
Lastly, a great quality to possess is people skills. You will be working with numerous people and it’s your job to keep them satisfied.
Work with a Great Team
It may sound cliché, but teamwork really does go a long way. All of the responsibilities that come along with being a property manager are too much for one person to take on. Make sure to allocate outstanding work to the best contractors and the best price. The team you enquire to fulfil client needs will make all the difference.
Client satisfaction and peace of mind is the main goal.